What does the starter preview include?
Starter Preview is one free seven-day adult parent demonstration per email address, ever. Choose one, several, or all three age groups; they all count as the same preview. Its 168 hours start immediately when you claim it. The app shows your exact start and end in Eastern Time. Changing age groups, returning, or deleting an account does not restart it. It does not automatically become a paid membership. It may show sample Fresh Drops, sample age-group screens, generic rewards, generic routines, and sample parent-dashboard screens, but it does not collect or save a real child nickname, birthday, child identifier, child activity, reflection, reward, badge, wishlist, notification, photo, or child moderation record.
What does paid Crown Club add?
Paid Crown Club includes scheduled Fresh Drops for each eligible child age group. Approved releases are currently scheduled for January–June 2027; no Fresh Drops are available before their release dates. It also supports private reflection questions, Crown Care Routines, videos or images when attached to a drop, and age-matched Crown Shop wishlist items for parent review.
How does membership access work?
A membership purchase is matched to the parent account by email. Parents should use the same email at checkout and in the Riley's Way app.
How do I change my membership plan?
Use one active paid membership per email. Contact Membership help at customersupport@rileysway.com before buying another plan so we can update your existing membership and confirm its billing and access dates. A second order does not add child profiles to your current plan.
Can a child buy a plan or create an account alone?
No. Riley's Way is parent-led. Parents handle checkout, accounts, consent, and child profile setup.
How does parent access work by age?
A parent or guardian starts every account. Little Dreamers and Rising Stars stay parent-managed because children under 13 need parent consent and oversight. Future Leaders can receive more teen-appropriate prompts, reflection, and leadership content, but the account, billing, safety settings, photo or community permissions, and support contact stay parent-controlled.
How does Riley's Way choose the right child age group?
Parents add the child's birthday during profile setup. Riley's Way uses that birthday to place the child in Little Dreamers, Rising Stars, or Future Leaders, so Child Mode shows content written for her age group.
Can my child help choose her avatar?
Yes. The avatar is a private app image, not a real photo and not a public profile. A parent can sit with the child and let her choose from Riley's Way avatar options while the parent still controls the account, nickname-only profile, and safety settings.
How many children can be on the family plan?
Family plans support up to 3 child profiles under one parent account. $35/month for up to 3 children. $199 for 6 months for up to 3 children. $385/year for up to 3 children. Family access can cover any mix of Little Dreamers, Rising Stars, and Future Leaders, and each child only sees the content for her own age group.
How do 6-month and annual memberships work?
$85 for 6 months for 1 child. $199 for 6 months for up to 3 children. $165/year for 1 child. $385/year for up to 3 children. Regular annual plans are priced to give one month free compared with paying month to month.
Are there founding annual launch offers?
$150/year for 1 child, limited to the first 50 Founding Individual families. $350/year for up to 3 children, limited to the first 50 Founding Family families. Founding annual offers begin August 1, 2026 while founding inventory remains available, renew automatically once each year at the founding price while the subscription remains active unless cancelled before the next billing date, and are not first-term-only discounts. Parents may cancel future renewals online from account settings or the subscription portal. Ordinary subscription cancellation stops future renewals but does not refund the current or past paid term, except where required by law or where Riley's Way verifies a billing error, duplicate charge, fraud issue, chargeback correction, or other account correction.
How do rewards work by plan?
Monthly: earn a coloring page at 500 points, a digital sticker sheet at 1,000, or a mini activity bundle at 1,500. A parent can reserve one earned age-matched digital reward per monthly billing cycle, or wait and keep earning toward a higher reward before reserving. Monthly plans do not include product discounts. Monthly points reset at the next monthly billing cycle and do not roll over. 6-month: earn a sticker or coloring reward at 3,000 points, up to 5% off eligible products at 6,000, or up to 10% at 9,000 per six-month reward cycle. A parent can reserve one digital reward and one earned product discount per cycle. Annual: earn a sticker or coloring reward at 3,000 points, up to 10% off eligible products at 6,000, or up to 15% at 9,000 per six-month reward cycle. A parent can reserve one digital reward and one earned product discount per cycle. Reward cycles and point expirations start on the membership purchase date, even if the app account is created or opened later. Product discount rewards are limited to one discount per six-month reward cycle. Product discount rewards apply only to eligible purchases in the Crown Club Shop or on the Riley's Way website. They do not apply to membership or subscription charges.
Can children shop inside the app?
Children do not purchase from the app. When a paid membership includes the child's age group, Child Mode can show matching Crown Shop items and let the child save favorites to a wishlist. The parent reviews the wishlist and decides whether to buy on the Riley's Way website.
Is Riley's Way therapy or medical advice?
No. Riley's Way provides parent-led confidence, reflection, natural hair pride, and family conversation support. It does not replace medical care, mental health care, emergency support, or advice from a licensed professional.
When do workshops and extra resources appear?
Workshop-style drops and extra resources appear only when Riley's Way schedules and approves them. The core app experience is built around parent-led Fresh Drops, reflection, routines, safety settings, and age-group content.
What happens if checkout is complete before the parent signs up?
The purchase is ready to connect. When the parent creates an app account with the same email used at checkout, Riley's Way can connect that membership access.