I already received a free preview
Log in with the email used for your preview order. If you have not created an app account yet, create one with that same email and verify it. The parent dashboard shows whether your existing preview is active and its exact saved start and end in Eastern Time; do not place another order. New previews start immediately when claimed and last 168 hours. One, several, or all age groups share that same period. Opening the app or signing in later does not restart it.
Open my previewI purchased but cannot access Crown Club
Create or log in with the same parent email used at checkout. If a different email was used, contact Riley's Way support to review the account match.
Parent loginI forgot my password
Use the reset password page with the parent email address. The reset email opens a secure page to create a new password.
Reset passwordI received an order confirmation
Create a parent app account with the email used at checkout, or log in if you already have one. The app checks for a matching purchase after login.
Steps after purchaseThe site is temporarily unavailable
If maintenance or a service issue prevents app access, email support with the page and error you saw. Never send your password or a private sign-in link.
Email supportI need to report a safety concern
Use the report concern page for bullying, harsh words, unsafe adult behavior, or photo/privacy issues so Riley's Way can review and respond.
Report a concernMy child is in the wrong age group
Age groups are calculated from the birthday entered by the parent. Nicknames and birthdays lock after profile setup, so use the privacy request page if Riley's Way needs to review a birthday or profile correction.
Request a correctionI need child profile data reviewed or removed
A verified parent can delete a child profile from the parent dashboard. Use the privacy request page if you need Riley's Way to review, correct, or delete specific child information.
Make a privacy requestI want to cancel or change membership
Open the parent dashboard to review membership dates and cancellation guidance. The secure link for cancelling future renewals is in your subscription confirmation email. If you cannot find it, contact support. Contact us before buying another plan so we can review your billing and app access.
Open membership settings
