I purchased but cannot access Crown Club
Create or log in with the same parent email used at checkout. If the email is different, access may need manual support matching.
Support
Help families get from checkout to Crown Club access.
The most important support rule is simple: the checkout email and Riley's Way parent account email should match.
I forgot my password
Use the reset password page with the parent email address. The reset email opens a secure page to create a new password.
I received a confirmation email
Use the welcome page link, then create the parent account. The app checks for a matching purchase after login.
The site is temporarily unavailable
If scheduled maintenance or a temporary service issue affects access, Riley's Way will restore the app as quickly as possible.
I need to report a safety concern
Use the report concern page so bullying, harsh words, unsafe adult behavior, or photo/privacy issues are recorded for review.
My child is in the wrong age path
Age paths are based on the child profile age. Parents can edit the nickname or age from the dashboard, and the app recalculates the path.
I need to remove a child profile
Parents can remove a child profile from the dashboard. This removes the profile and basic consent records while preserving parent-level safety history.
I need a privacy or child data review
Use the privacy request page when a parent needs Riley's Way to review, correct, or delete child information.
I want to cancel or change membership
Membership billing is handled through secure checkout. App access follows the latest membership or support status.
Fast answer
Most launch support can start with one question.
Did the parent use the same email address at checkout and in the Riley's Way app?
- If yes, refresh the dashboard after login.
- If no, contact Riley's Way support to match access.
- If the app is unavailable, watch for a support update while service is restored.
Quick links