I purchased but cannot access Crown Club
Create or log in with the same parent email used at checkout. If a different email was used, Riley's Way can help connect the purchase to the right parent account.
Support
Help with checkout, login, and Crown Club access.
The most important support rule is simple: the checkout email and Riley's Way parent account email should match. Families can also contact customersupport@rileysway.com.
I forgot my password
Use the reset password page with the parent email address. The reset email opens a secure page to create a new password.
I received a confirmation email
Use the welcome page link, then create the parent account. The app checks for a matching purchase after login.
The site is temporarily unavailable
If maintenance or a service issue affects access, Riley's Way will work to restore the app quickly.
I need to report a safety concern
Use the report concern page for bullying, harsh words, unsafe adult behavior, or photo/privacy issues so Riley's Way can review and respond.
My child is in the wrong age group
Age groups are calculated from the birthday entered by the parent. Nicknames and birthdays lock after profile setup, so use the privacy request page if Riley's Way needs to review a birthday or profile correction.
I need child profile data reviewed or removed
A verified parent can delete a child profile from the parent dashboard. Use the privacy request page if a parent needs Riley's Way to review, correct, or delete specific child information.
I need a privacy or child data review
Use the privacy request page when a parent needs Riley's Way to review, correct, or delete child information.
I want to cancel or change membership
Membership billing, invoices, order history, and payment details are handled through the Riley's Way Shopify customer account. Use the same email used at checkout so the app can keep access matched correctly.
Fast answer
Most access questions start with one detail.
Did the parent use the same email address at checkout and in the Riley's Way app?
- If yes, refresh the dashboard after login.
- If no, contact Riley's Way support to connect the purchase to the right parent account.
- If the app is unavailable, check back for a support update while service is restored.
Quick links